Overview
Thank you for choosing Hostixie, a service provided by Hostixa SRL, legally registered at Bucharest District 3, Str. Mihai Bravu Nr. 255, Basement, Module S 029, București, Romania, under company number J2026017647009.
Hostixie provides B2B professional services including advertising, marketing and business consulting, media planning and placement, market research, PR and communications, brand communication, graphic design, visual communications, and related services.
As our work is customized and professional, payments for confirmed Projects, approved service packages, completed work, and committed third-party costs are generally non-refundable.
Many of our Services require strategy development, research, planning, creative resources, staff allocation, media coordination, supplier bookings, or other work that may begin shortly after we confirm a Project. For this reason, refunds are not normally available simply because a Client changes its plans, no longer requires the Service, or decides not to use completed Deliverables.
By approving a Proposal, selecting a package, or making payment, the Client confirms that the applicable scope, pricing, and requirements have been reviewed before purchase.
Client Responsibility
Before approving a Proposal or making payment, the Client is responsible for reviewing all relevant information relating to the requested Services.
This may include:
Clients are responsible for ensuring that the selected Service or package is appropriate for their business objectives and requirements.
Hostixie is not responsible for dissatisfaction resulting from:
If clarification is required, Clients are encouraged to contact us before approving a Proposal or submitting payment.
- Service descriptions
- Project scope
- Deliverables
- Pricing
- Included revision rounds
- Project timeline
- Media requirements
- Third-party costs
- Research requirements
- Client responsibilities
- Payment schedule
- Misunderstanding the agreed scope
- Assuming that additional Services are included when they are not stated
- Changes to the Client's internal priorities after work begins
- Delayed feedback or approvals from the Client
- Commercial results that differ from expectations where no specific result was guaranteed
Project Cancellation
A Client may request cancellation of a Project by contacting Hostixie in writing.
If work has already started, the Client remains responsible for:
We may review any unused portion of an advance payment, depending on the Project stage, applicable Proposal, and costs already incurred.
- Work completed before cancellation
- Time already allocated to the Project
- Completed or partially completed Project stages
- Approved third-party expenses
- Non-cancellable supplier commitments
- Media bookings already confirmed
- Research panels or respondent costs already ordered
- Other reasonable costs incurred for the Project
When a Refund May Be Considered
Although payments are generally non-refundable once Services have begun, we consider a refund or partial refund in limited circumstances.
Duplicate Payment
If you paid the same invoice or transaction more than once, we may refund the duplicate amount after verification.
Incorrect Billing
If an error by Hostixie results in an incorrect charge or overpayment, we may refund or credit the difference.
Payment Processing Error
If a payment issue occurs because of an identifiable processing or administrative error, we will review the transaction and take reasonable steps to correct it.
Service Not Provided
If Hostixie cannot provide an agreed Service solely due to circumstances within our control and no reasonable alternative can be offered, we may consider an appropriate refund or credit for the undelivered portion.
Material Difference From Agreed Scope
If Hostixie fails to provide material Deliverables specifically included in an accepted Proposal and cannot correct the issue within a reasonable period, the Client may request a review of the affected portion of the fee.
Non-Refundable Costs
The following costs are generally non-refundable once approved, ordered, reserved, or incurred:
Third-party providers may apply their own cancellation or refund policies, which Hostixie cannot override.
- Advertising and media spend
- Publisher fees
- Search or social advertising costs
- Outdoor media bookings
- Printing and production
- Survey panels and respondents
- Research databases
- Photography and video production
- Translation services
- Stock assets and licensed materials
- Software or platform fees
- Specialist supplier costs
- Other third-party expenses
Advertising and Campaign Results
Payments are not refundable solely because an advertising, marketing, PR, communications, or research Project does not produce a particular commercial result.
Unless expressly agreed in writing, Hostixie does not guarantee:
Campaign and business outcomes may depend on factors outside Hostixie's control.
- A specific number of leads
- Revenue or sales
- Conversion rates
- Media coverage
- Audience engagement
- Market share
- Brand awareness increases
- Return on advertising spend
- Return on investment
Revisions and Dissatisfaction
Where a Project includes revision rounds, Clients should first use the applicable revision process to address reasonable concerns with Deliverables.
A request for changes within the agreed scope does not automatically create a right to a refund.
Requests that materially change the original brief may be treated as additional work and quoted separately.
How to Submit a Refund Request
If you believe your situation qualifies for review, please send a written request to:
Please include:
Incomplete requests may require additional information before we can review them.
- Company or Client name
- Contact person
- Email address
- Invoice or payment reference
- Transaction date
- Project or package name
- Amount concerned
- Detailed explanation of the request
- Relevant supporting information
Review Process
Once a refund request is received, Hostixie will review the relevant Proposal, invoice, Project status, completed work, communications, and any Third-Party Costs.
We aim to respond within 7 business days.
Each request is considered individually according to:
If a refund is approved, it will generally be issued using the original payment method where reasonably possible.
Payment-provider processing times may apply.
- The agreed Project scope
- Work already completed
- Payments already committed
- Third-party expenses
- Applicable contractual terms
- The circumstances leading to the request
Credits and Alternative Resolution
Where appropriate, Hostixie may offer an alternative resolution instead of a cash refund, such as:
We will discuss any alternative arrangement with the Client before applying it.
- Project credit
- Revised Deliverables
- Additional correction work
- Rescheduling part of the Project
- Applying an unused balance to another agreed Service
B2B Services
Hostixie primarily provides Services to businesses, organizations, professionals, and commercial Clients.
This Refund Policy is therefore intended to apply primarily to B2B transactions.
Any mandatory legal rights that cannot lawfully be excluded or limited will continue to apply.
Policy Updates
Hostixie may update this Refund Policy from time to time to reflect changes to our Services, payment processes, or legal and operational requirements.
We will publish the latest version on this Website with the updated date.
Changes will not retroactively alter refund terms specifically agreed in an existing signed contract or accepted Proposal unless required by applicable law.
Need Help?
If you have questions about this Refund Policy or want clarification before purchasing a Service, please contact us:
- Company: Hostixa SRL
- Email: info@hostixie.com
- Contact Page: https://hostixie.com/en/contact